Frequently Asked Questions

Q: How can I create an account?

Answer
If you don't have an account on mytrademartstore:

  1. Click on the "Login" link in the upper right corner of the page.
  2. Click on the "Sign Up" tab.
  3. Enter your first name, last name, email, contact number and password.
  4. Click on the "Sign Up" button.

To complete the registration process:

  1. Open the email account used to create your mytrademartstore account.
  2. Open the mytrademartstore Activation email.
  3. Click on the "Verify Email" link to confirm your email address and complete the registration process.

Q: How can I change my shipping address?

Answer
When you are checking out your order, the created shipping address will be displayed and you have the option to amend it if you need to.

Q: How can I track my orders & payment?

Answer
After logging into your account, the checkout status history can be found under "Order History".

Q: How do you ship my orders?

Answer
All your orders are sent via City-Link Express. For more details, we encourage you to visit their website.

Q: How do I make payments using PayPal? How does it work?

Answer
PayPal is the fastest, lovely and secure way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to mytrademartstore system for your order.

Q: What is your return policy?

Answer
We accept returns with conditions that items/products must be unused, unopened, same condition items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, refunds will not applicable nor entertained neither can items/products be exchanged. For more information, please see

Q: What are the payment methods available?

Answer
At the moment, we only accept Credit/Debit cards, and payment processing is completed at PayPal.

Q: Can I pay using PayPal without a PayPal account

Answer
Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal. For more details, we encourage you to visit their website.

Q: How do I clear my browser cache?

Answer
Mobile Browser

Andriod

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.


Desktop browsers

Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:

    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

    4. From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

Firefox

  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Opera

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
  2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
  3. Select the following:

    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.

Safari

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Q: How Mytrademartstore affiliate program works?

Answer
  • To become a commission-based affiliate marketer, the affiliate member would have to be routed through a vetted review and approval process.
  • The approved Affiliate Member will then earn a commission when he/she shares their unique affiliate link with their audience. Their audiences would need to access the unique link, sign-up, get their account verified and followed by making a purchase.
  • A commission (10%) is given for every successful purchase. The commission is calculated based on the order total.
For more information, please see