COVID-19 UPDATES FOR RELEV TECH USERS AND CUSTOMERS
As the coronavirus situation continues to evolve, we know it is top of mind for our customers. These are unprecedented times. We're making the necessary adjustments to ensure your shopping experience is supported during this challenging time and we’re committed to helping our users and customers navigate through rapidly changing circumstances.
We have always prioritized the safety of our customers, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for extra hygiene and precautionary steps in the midst of COVID-19. Thanks for the opportunity to serve you. Rest assured, we are doing everything we can to provide a safe shopping experience for our customers and a healthy environment for our associates and communities.
There is no evidence of the packaging being associated with the transmission of COVID-19. However, we would advise all our customers to wipe down, sanitize and/or disinfect product packaging and allow it to air dry, as an extra precaution.
We have always prioritized the safety of our customers, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for extra hygiene and precautionary steps in the midst of COVID-19. Thanks for the opportunity to serve you. Rest assured, we are doing everything we can to provide a safe shopping experience for our customers and a healthy environment for our associates and communities.
There is no evidence of the packaging being associated with the transmission of COVID-19. However, we would advise all our customers to wipe down, sanitize and/or disinfect product packaging and allow it to air dry, as an extra precaution.
PRIVACY POLICY
Welcome to our Privacy Policy
-- Your privacy is critically important to us.
Relev Tech Sdn Bhd. is located at:
Level 16, Sentral 1,
Jalan Stesen Sentral 5,
KL Sentral,
50470 Kuala Lumpur,
Malaysia. The Site and Mobile App are owned and operated by Relev Tech Sdn Bhd (hereinafter, "us", "we", “the company” or "www.relevtech.com")
We appreciate the trust you’ve placed in us, and we want you to know what information we collect from you and how we use and share it. By vising the Site or using a Mobile App, you accept the practices described in this Privacy Policy.
It is Relev Tech Sdn Bhd.’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.mytrademartstore.com. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and Mobile App does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website (directly from the Site or through Mobile App). Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
- Website Visitors
Like most website operators, Relev Tech Sdn Bhd. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Relev Tech Sdn Bhd.’s purpose in collecting non-personally identifying information is to better understand how Relev Tech Sdn Bhd.’s visitors use its website. From time to time, Relev Tech Sdn Bhd. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Relev Tech Sdn Bhd. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.mytrademartstore.com website. Relev Tech Sdn Bhd. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
- Gathering of Personally-Identifying Information
Certain visitors to Relev Tech Sdn Bhd.’s websites choose to interact with Relev Tech Sdn Bhd. in ways that require Relev Tech Sdn Bhd. to gather personally-identifying information. The amount and type of information that Relev Tech Sdn Bhd. gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a membership at https://www.mytrademartstore.com to provide a username and email address.
- Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Relev Tech Sdn Bhd. and does not cover the use of cookies by any advertisers.
- Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
- Protection of Certain Personally-Identifying Information
Relev Tech Sdn Bhd. discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Relev Tech Sdn Bhd.’s behalf or to provide services available at Relev Tech Sdn Bhd.’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Relev Tech Sdn Bhd.’s website, you consent to the transfer of such information to them. Relev Tech Sdn Bhd. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Relev Tech Sdn Bhd. discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Relev Tech Sdn Bhd. believes in good faith that disclosure is reasonably necessary to protect the property or rights of Relev Tech Sdn Bhd., third parties or the public at large.
If you are a registered user of https://www.mytrademartstore.com and have supplied your email address, Relev Tech Sdn Bhd. may occasionally send you an email to tell you about new products, sales and promotional offers, solicit your feedback, or just keep you up to date with what’s going on with Relev Tech Sdn Bhd. and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Relev Tech Sdn Bhd. takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
- Aggregated Statistics
Relev Tech Sdn Bhd. may collect statistics about the behavior of visitors to its website. Relev Tech Sdn Bhd. may display this information publicly or provide it to others for good use. However, Relev Tech Sdn Bhd. does not disclose your personally-identifying information.
- Cookies
To enrich and perfect your online experience, Relev Tech Sdn Bhd. uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Relev Tech Sdn Bhd. uses cookies to help Relev Tech Sdn Bhd. identify and track visitors, their usage of https://www.mytrademartstore.com, and their website access preferences. Relev Tech Sdn Bhd. visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Relev Tech Sdn Bhd.’s websites, with the drawback that certain features of Relev Tech Sdn Bhd.’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Relev Tech Sdn Bhd.'s use of cookies.
- E-commerce
Those who engage in transactions with Relev Tech Sdn Bhd. – by purchasing Relev Tech Sdn Bhd.'s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Relev Tech Sdn Bhd. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Relev Tech Sdn Bhd. Relev Tech Sdn Bhd. does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
- Privacy of Children on Our Site
The Site and Mobile App are not intended for use by anyone under the legal age. We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children or minor under the age of 18.
- Your Consent
By using and continuing to use the Site or the Mobile App, you consent to the collection and use of your personal information as detailed in this privacy policy.
- Privacy Policy, Terms of Use, Notices and Revisions
Your use of the Site and the Mobile App, and any disputes arising from such use, are subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions, including, but not limited to, the provisions addressing limitation on damages and choice of law. Relev Tech Sdn Bhd has the sole discretion and reserve the right to change our Privacy Policy and our Terms of Service at any time. All changes and clarifications will take effect immediately, upon their posting on this Site. If we make changes, we will post them and indicate the most recent revision date of this Privacy Policy. We encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy. This Privacy Policy applies to this Site. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change
- Contact Us
We always welcome your questions and feedback. For privacy-related issues, please contact us at privacy@relevtech.com
- Order Cancellation / Refund / Exchange Policy
Before you confirm your order, you can view the contents and the total amount in your shopping cart / basket. Once your order has been submitted successfully and payment is received for your purchase, the order will be processed, entering the delivery information immediately.
We advise that you carefully review and modify your order prior to payment submission. Once your order has been received, it has been entered into the delivery process and no further changes can be made.
We stand behind our products and want you to love them as much as we do. If for any reason you aren’t satisfied with your products, we accept your return under the below conditions and issue a refund within 30 calendar days of the purchase date. Please note we do not cover return shipping costs.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item/product must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase must be accompanied with the item/product upon return.
Several types of goods are exempt from being returned. We also do not accept products that are perishable, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Relev Tech Sdn Bhd
Prime Subang Light Industrial Park
Lot 756, Block B-1, Jln Subang 3,
47610 Subang Jaya, Malaysia For refunds, the customer will be credited the full value of the product, excluding delivery costs.
Please allow at least 14 working days (excluding Public Holidays) for us to process your refund.
Relev Tech Sdn Bhd is not responsible for product(s) damaged during shipping or return shipping. (external).
Relev Tech Sdn Bhd doesn't arrange for pick-up services. All customers are responsible to return the product(s) and incur the return shipping charges for incorrect product exchange with the correct product(s).
However, if the product/product(s) are out of stock, then a refund is made for the full amount paid and you will be notified via email.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the number of days determined by your card issuer’s policy subject to their terms and conditions.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@relevtech.com.
- Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or items on promotion or offer cannot be refunded.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at replace@relevtech.com and send your item to the above-mentioned address.
- Shipping
To return your product, you should mail your product to:
Relev Tech Sdn Bhd
Prime Subang Light Industrial Park
Lot 756, Block B-1, Jln Subang 3,
47610 Subang Jaya, Malaysia You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over MYR100 (currency of where the item is purchased from), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Disclaimer
The contents found about the services and products on this website are for informational purposes only and does not constitute medical advice; the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Individual customer experiences with products on this website may vary with respect to both effectiveness, and potential adverse reactions. Results given in testimonials are from real customers who have used our products, but similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, age, and health condition and skincare history, as well as how the product is applied.
Before use, it is advisable to test the product on a small area of skin to check for sensitivity or allergic reaction. Should irritation occur, adjust usage accordingly. If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice. Relev Tech Sdn Bhd accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.
Contact your doctor immediately if you suspect that you have a medical problem or emergency.
- Reservation of Rights
Relev Tech Sdn Bhd reserves the right, at any time, without notice and in its sole discretion, to terminate your membership to use the Community and the Sites and to block or prevent your future access to purchase and use of the Community and the Sites. We may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Relev Tech Sdn Bhd (and its employees), its users and the public.
- Disclaimer of Warranties
RELEV TECH SDN BHD IS PROVIDING THE SITES, OUR CONTENTS AND THE COMMUNITY ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITES OR THE COMMUNITY, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITES OR AS PART OF THE COMMUNITY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITES OR THE COMMUNITY IS ACCURATE, COMPLETE OR CURRENT.
Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.
- Disclaimer of Liabilities
RELEV TECH SDN BHD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITES OR THE COMMUNITY. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our Customer Care Team within 14 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 14 days from the date of receiving your parcel.
- Indemnification
You agree to defend, indemnify and hold harmless Relev Tech Sdn Bhd (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers as much as applicable), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Sites and the Community; (b) your violation of any term of these Terms of Use; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your misuse of the Sites and the Community.
- Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
- Waiver
No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Relev Tech Sdn Bhd's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
- Dispute Resolution
Any dispute, controversy or claim arising out of or relating to the terms herein or the breach, termination or invalidity thereof, shall be decided by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration. The appointing authority shall be the KLRCA. The number of arbitrators shall not be more than 2. The place of arbitration shall be Malaysia. The language to be used in the arbitration proceedings shall be English. The law applicable to this contract shall be Malaysian law.
- Choice of Law/Forum Selection
These Terms shall be governed by and construed in accordance with the laws of Malaysia excluding its conflict of law rules. For any action where the Arbitration Agreement permits the parties to litigate in court, you further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Malaysia.
- Force Majeure
Relev Tech Sdn Bhd shall not be liable for any failure or delay in performance hereunder which may be due, in whole or in part, to fire, explosion, earthquake, storm, flood, drought, or other adverse weather condition, accident, casualty, breakdown of machinery or facilities, strike, lockout, combination of workmen or other labor difficulties (from whatever cause arising, and whether or not the demands of the employees are reasonable or within Relev Tech’s power to grant), war, global pandemic, civil disturbance, acts of terrorism, insurrection, riot, act of God or the public enemy, law, act, order, proclamation, decree, regulation, ordinance, instruction or request of Government or other public authorities, judgment or decree of a court of competent jurisdiction, delay or failure of carriers, shippers or contractors, labor shortage or inability to obtain transportation, equipment, operating materials, plant equipment or materials required for our performance, curtailment or suspension of operations to remedy or avoid an actual or alleged violation or violations of Federal, State or local law, as may be in effect from time to time during the Agreement period, or any contingency or delay or failure or cause of any nature beyond the reasonable control of Relec Tech, whether or not of the kind hereinabove specified and whether or not any such contingency is presently occurring or occurs in the future. Relev Tech shall give notice of any force majeure event as soon as reasonably practicable by giving notice to your administrative email account.
- Severability
The provisions of these Terms of Use are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Relev Tech Sdn Bhd, or alternatively, by disposition of an arbitrator or a court of law in Malaysia. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms of Use without affecting the validity, legality or enforceability of any of the remaining provisions.
AUTHORIZED PAYMENT METHODS
Payment Terms are terms that apply to the use of Payment Methods. You can decide whether or not to use a Payment Method. However, if you use a Payment Method, you accept and agree to the terms applicable to that Payment Method, which will form part of your agreement with Revel Tech.
- Credit Cards
We currently accept Visa, MasterCard, Visa Debit and Master Debit.
Credit card processing is done in real time via PayPal. Once the payment processing is completed at PayPal, the status of the order is marked as paid. The order is shipped after the payment is received. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
Contact your financial institution if you need the exact billing address associated with your credit card.
- PayPal
PayPal is an alternate method for purchasing your order on https://www.mytrademartstore.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. To learn more about how PayPal protects your data, we encourage you to review the privacy policy on their website.
- Stripe
Payment processing for Services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Service Agreement”). By agreeing to this Agreement or continuing to operate as a User on the Services, you agree to be bound by the Stripe Service Agreement, as the same may be modified by Stripe from time to time. As a condition of mytrademartstore enabling payment processing service through Stripe, you agree to provide Relev Tech Sdn Bhd, accurate and complete information about you and your business, and you authorize Relev Tech Sdn Bhd to share it and transaction information (including User Data) related to your use of the payment processing Service provided by Stripe.
- FPX
FPX is a payment method offered by Payments Network Malaysia Sdn Bhd (“PayNet”) that allows you to make payments directly from your bank accounts via online banking at any of FPX participating banks located within Malaysia (“FPX” or “FPX Services”).
By using FPX via Stripe you agree to comply with the that Stripe is required to pass down from PayNet (collectively the “FPX Terms”). The FPX Terms supplement the provisions of the Stripe Services Agreement. Terms used but not defined shall have the meaning set forth in the Stripe Services Agreement.
-- Your privacy is critically important to us.
Relev Tech Sdn Bhd. is located at:
Level 16, Sentral 1,
Jalan Stesen Sentral 5,
KL Sentral,
50470 Kuala Lumpur,
Malaysia. The Site and Mobile App are owned and operated by Relev Tech Sdn Bhd (hereinafter, "us", "we", “the company” or "www.relevtech.com")
We appreciate the trust you’ve placed in us, and we want you to know what information we collect from you and how we use and share it. By vising the Site or using a Mobile App, you accept the practices described in this Privacy Policy.
It is Relev Tech Sdn Bhd.’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.mytrademartstore.com. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and Mobile App does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website (directly from the Site or through Mobile App). Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
- Website Visitors
Like most website operators, Relev Tech Sdn Bhd. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Relev Tech Sdn Bhd.’s purpose in collecting non-personally identifying information is to better understand how Relev Tech Sdn Bhd.’s visitors use its website. From time to time, Relev Tech Sdn Bhd. may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Relev Tech Sdn Bhd. also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.mytrademartstore.com website. Relev Tech Sdn Bhd. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
- Gathering of Personally-Identifying Information
Certain visitors to Relev Tech Sdn Bhd.’s websites choose to interact with Relev Tech Sdn Bhd. in ways that require Relev Tech Sdn Bhd. to gather personally-identifying information. The amount and type of information that Relev Tech Sdn Bhd. gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a membership at https://www.mytrademartstore.com to provide a username and email address.
- Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
- Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Relev Tech Sdn Bhd. and does not cover the use of cookies by any advertisers.
- Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
- Protection of Certain Personally-Identifying Information
Relev Tech Sdn Bhd. discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Relev Tech Sdn Bhd.’s behalf or to provide services available at Relev Tech Sdn Bhd.’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Relev Tech Sdn Bhd.’s website, you consent to the transfer of such information to them. Relev Tech Sdn Bhd. will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Relev Tech Sdn Bhd. discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Relev Tech Sdn Bhd. believes in good faith that disclosure is reasonably necessary to protect the property or rights of Relev Tech Sdn Bhd., third parties or the public at large.
If you are a registered user of https://www.mytrademartstore.com and have supplied your email address, Relev Tech Sdn Bhd. may occasionally send you an email to tell you about new products, sales and promotional offers, solicit your feedback, or just keep you up to date with what’s going on with Relev Tech Sdn Bhd. and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Relev Tech Sdn Bhd. takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
- Aggregated Statistics
Relev Tech Sdn Bhd. may collect statistics about the behavior of visitors to its website. Relev Tech Sdn Bhd. may display this information publicly or provide it to others for good use. However, Relev Tech Sdn Bhd. does not disclose your personally-identifying information.
- Cookies
To enrich and perfect your online experience, Relev Tech Sdn Bhd. uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Relev Tech Sdn Bhd. uses cookies to help Relev Tech Sdn Bhd. identify and track visitors, their usage of https://www.mytrademartstore.com, and their website access preferences. Relev Tech Sdn Bhd. visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Relev Tech Sdn Bhd.’s websites, with the drawback that certain features of Relev Tech Sdn Bhd.’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Relev Tech Sdn Bhd.'s use of cookies.
- E-commerce
Those who engage in transactions with Relev Tech Sdn Bhd. – by purchasing Relev Tech Sdn Bhd.'s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Relev Tech Sdn Bhd. collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Relev Tech Sdn Bhd. Relev Tech Sdn Bhd. does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
- Privacy of Children on Our Site
The Site and Mobile App are not intended for use by anyone under the legal age. We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children or minor under the age of 18.
- Your Consent
By using and continuing to use the Site or the Mobile App, you consent to the collection and use of your personal information as detailed in this privacy policy.
- Privacy Policy, Terms of Use, Notices and Revisions
Your use of the Site and the Mobile App, and any disputes arising from such use, are subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions, including, but not limited to, the provisions addressing limitation on damages and choice of law. Relev Tech Sdn Bhd has the sole discretion and reserve the right to change our Privacy Policy and our Terms of Service at any time. All changes and clarifications will take effect immediately, upon their posting on this Site. If we make changes, we will post them and indicate the most recent revision date of this Privacy Policy. We encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy. This Privacy Policy applies to this Site. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change
- Contact Us
We always welcome your questions and feedback. For privacy-related issues, please contact us at privacy@relevtech.com
- Order Cancellation / Refund / Exchange Policy
Before you confirm your order, you can view the contents and the total amount in your shopping cart / basket. Once your order has been submitted successfully and payment is received for your purchase, the order will be processed, entering the delivery information immediately.
We advise that you carefully review and modify your order prior to payment submission. Once your order has been received, it has been entered into the delivery process and no further changes can be made.
We stand behind our products and want you to love them as much as we do. If for any reason you aren’t satisfied with your products, we accept your return under the below conditions and issue a refund within 30 calendar days of the purchase date. Please note we do not cover return shipping costs.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item/product must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase must be accompanied with the item/product upon return.
Several types of goods are exempt from being returned. We also do not accept products that are perishable, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Products with an expired validity
- Some health and personal care items (please check with us).
Relev Tech Sdn Bhd
Prime Subang Light Industrial Park
Lot 756, Block B-1, Jln Subang 3,
47610 Subang Jaya, Malaysia For refunds, the customer will be credited the full value of the product, excluding delivery costs.
Please allow at least 14 working days (excluding Public Holidays) for us to process your refund.
Relev Tech Sdn Bhd is not responsible for product(s) damaged during shipping or return shipping. (external).
Relev Tech Sdn Bhd doesn't arrange for pick-up services. All customers are responsible to return the product(s) and incur the return shipping charges for incorrect product exchange with the correct product(s).
However, if the product/product(s) are out of stock, then a refund is made for the full amount paid and you will be notified via email.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the number of days determined by your card issuer’s policy subject to their terms and conditions.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@relevtech.com.
- Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or items on promotion or offer cannot be refunded.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at replace@relevtech.com and send your item to the above-mentioned address.
- Shipping
To return your product, you should mail your product to:
Relev Tech Sdn Bhd
Prime Subang Light Industrial Park
Lot 756, Block B-1, Jln Subang 3,
47610 Subang Jaya, Malaysia You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over MYR100 (currency of where the item is purchased from), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Disclaimer
The contents found about the services and products on this website are for informational purposes only and does not constitute medical advice; the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Individual customer experiences with products on this website may vary with respect to both effectiveness, and potential adverse reactions. Results given in testimonials are from real customers who have used our products, but similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, age, and health condition and skincare history, as well as how the product is applied.
Before use, it is advisable to test the product on a small area of skin to check for sensitivity or allergic reaction. Should irritation occur, adjust usage accordingly. If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice. Relev Tech Sdn Bhd accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.
Contact your doctor immediately if you suspect that you have a medical problem or emergency.
- Reservation of Rights
Relev Tech Sdn Bhd reserves the right, at any time, without notice and in its sole discretion, to terminate your membership to use the Community and the Sites and to block or prevent your future access to purchase and use of the Community and the Sites. We may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Relev Tech Sdn Bhd (and its employees), its users and the public.
- Disclaimer of Warranties
RELEV TECH SDN BHD IS PROVIDING THE SITES, OUR CONTENTS AND THE COMMUNITY ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITES OR THE COMMUNITY, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITES OR AS PART OF THE COMMUNITY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITES OR THE COMMUNITY IS ACCURATE, COMPLETE OR CURRENT.
Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.
- Disclaimer of Liabilities
RELEV TECH SDN BHD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITES OR THE COMMUNITY. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our Customer Care Team within 14 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 14 days from the date of receiving your parcel.
- Indemnification
You agree to defend, indemnify and hold harmless Relev Tech Sdn Bhd (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers as much as applicable), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Sites and the Community; (b) your violation of any term of these Terms of Use; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your misuse of the Sites and the Community.
- Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
- Waiver
No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Relev Tech Sdn Bhd's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
- Dispute Resolution
Any dispute, controversy or claim arising out of or relating to the terms herein or the breach, termination or invalidity thereof, shall be decided by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration. The appointing authority shall be the KLRCA. The number of arbitrators shall not be more than 2. The place of arbitration shall be Malaysia. The language to be used in the arbitration proceedings shall be English. The law applicable to this contract shall be Malaysian law.
- Choice of Law/Forum Selection
These Terms shall be governed by and construed in accordance with the laws of Malaysia excluding its conflict of law rules. For any action where the Arbitration Agreement permits the parties to litigate in court, you further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Malaysia.
- Force Majeure
Relev Tech Sdn Bhd shall not be liable for any failure or delay in performance hereunder which may be due, in whole or in part, to fire, explosion, earthquake, storm, flood, drought, or other adverse weather condition, accident, casualty, breakdown of machinery or facilities, strike, lockout, combination of workmen or other labor difficulties (from whatever cause arising, and whether or not the demands of the employees are reasonable or within Relev Tech’s power to grant), war, global pandemic, civil disturbance, acts of terrorism, insurrection, riot, act of God or the public enemy, law, act, order, proclamation, decree, regulation, ordinance, instruction or request of Government or other public authorities, judgment or decree of a court of competent jurisdiction, delay or failure of carriers, shippers or contractors, labor shortage or inability to obtain transportation, equipment, operating materials, plant equipment or materials required for our performance, curtailment or suspension of operations to remedy or avoid an actual or alleged violation or violations of Federal, State or local law, as may be in effect from time to time during the Agreement period, or any contingency or delay or failure or cause of any nature beyond the reasonable control of Relec Tech, whether or not of the kind hereinabove specified and whether or not any such contingency is presently occurring or occurs in the future. Relev Tech shall give notice of any force majeure event as soon as reasonably practicable by giving notice to your administrative email account.
- Severability
The provisions of these Terms of Use are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Relev Tech Sdn Bhd, or alternatively, by disposition of an arbitrator or a court of law in Malaysia. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms of Use without affecting the validity, legality or enforceability of any of the remaining provisions.
AUTHORIZED PAYMENT METHODS
Payment Terms are terms that apply to the use of Payment Methods. You can decide whether or not to use a Payment Method. However, if you use a Payment Method, you accept and agree to the terms applicable to that Payment Method, which will form part of your agreement with Revel Tech.
- Credit Cards
We currently accept Visa, MasterCard, Visa Debit and Master Debit.
Credit card processing is done in real time via PayPal. Once the payment processing is completed at PayPal, the status of the order is marked as paid. The order is shipped after the payment is received. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
Contact your financial institution if you need the exact billing address associated with your credit card.
- PayPal
PayPal is an alternate method for purchasing your order on https://www.mytrademartstore.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. To learn more about how PayPal protects your data, we encourage you to review the privacy policy on their website.
- Stripe
Payment processing for Services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Service Agreement”). By agreeing to this Agreement or continuing to operate as a User on the Services, you agree to be bound by the Stripe Service Agreement, as the same may be modified by Stripe from time to time. As a condition of mytrademartstore enabling payment processing service through Stripe, you agree to provide Relev Tech Sdn Bhd, accurate and complete information about you and your business, and you authorize Relev Tech Sdn Bhd to share it and transaction information (including User Data) related to your use of the payment processing Service provided by Stripe.
- FPX
FPX is a payment method offered by Payments Network Malaysia Sdn Bhd (“PayNet”) that allows you to make payments directly from your bank accounts via online banking at any of FPX participating banks located within Malaysia (“FPX” or “FPX Services”).
By using FPX via Stripe you agree to comply with the that Stripe is required to pass down from PayNet (collectively the “FPX Terms”). The FPX Terms supplement the provisions of the Stripe Services Agreement. Terms used but not defined shall have the meaning set forth in the Stripe Services Agreement.